Work is ongoing on local servers in the Netherlands. faz.06

Dear Customers,

The phased restoration of server equipment and infrastructure is continuing. At this time, approximately 80% of the affected servers have already been restored. Our engineering team is carefully monitoring every stage of the recovery process, closely tracking the condition of both the equipment and the engineering infrastructure to ensure a safe and stable return of all services.

If your server is still unavailable, please follow these steps:

Log in to the Customer Portal.

Click the Power On button to start your server.

Wait for the server to complete its boot process.

If your server is still unavailable after completing these steps, please contact our Technical Support team.

Please note that, due to the nature of the incident, we are currently receiving a significantly higher volume of support requests than usual. We have reinforced all relevant teams and are doing everything possible to process every request as quickly as possible.

All compensation requests will be reviewed after the incident has been fully resolved. We will also share further information about the measures we are taking to strengthen our infrastructure and reduce the risk of similar incidents in the future.

Thank you for your patience and continued support throughout this recovery process. We will continue to keep you informed as new confirmed information becomes available.