[ONGOING] cPanel Critical Security Vulnerability – April 28, 2026

Dear Customers,

A critical security vulnerability affecting the cPanel/WHM infrastructure has been identified. Therefore, urgent actions have been taken to ensure system security.

- Impact

Some servers may experience interruptions in cPanel access

Temporary service interruptions or performance issues may occur

Some accounts may have been moved to different servers

- Actions Taken

Affected servers have been isolated

Systems posing a security risk have been temporarily disabled

All accounts have been migrated to secure servers

Immediate action has been taken for cPanel access issues

Patching/updating work has been initiated to close security vulnerabilities

Systems are under continuous monitoring

⏱ Updates (Timeline)

Apr 27 – Emergency maintenance started

Apr 28 – Maintenance period extended (several times)

Apr 29 (00:33 UTC) – Accounts moved to new server

Apr 29 (01:50 UTC) – cPanel access problem detected to persist

Apr 29 (03:05 UTC) – Problem resolved, services returned to normal

- Current Status

Services are stable.

cPanel access has been restored.

Security measures are actively implemented.

Recommended Actions

Update your cPanel/FTP/DB passwords.

Check logs for suspicious activity.

Keep 2FA active if you are using it.

Verify your backups.

ℹ Note

This process has been carried out proactively to ensure platform security. Our teams continue to work to protect the system and ensure service continuity.

If you need any assistance regarding this matter, you can contact our operations department at support@mail.teleqoix.com .